Welcome to Issue 3 of the National Skip Hire
SHOULD CUSTOMERS PAY FOR THE HIRE OF A SKIP IN
ADVANCE?
As a skip operative,
nothing should be simpler than to take a call for a skip, take a
payment, deliver the skip and then wait for a call to return and
collect it. Sounds very simple doesn't it? Well it isn't. But why
isn't it?
We were amazed to find that a vast majority of skip firms do not
take payment before delivering a skip which can lead to untold
problems and aggrivation. Should customers actually be given a
choice as to whether they pay before or after they have finished
with the skip or should it be made clear that unless they pay up
front they will not receive one.
As a trade Association we get many calls on this matter mostly
from irate skip owners who are refusing to pick up a skip that
hasn't been paid for and then calling at the address to find that
there is no one home or to find that in some cases the customer has
moved on.
What do you do? Pick the skip up and take it away anyway in the
hope that the customer is a good samaritan and will eventually pay
what is owed? Optimistic but unlikely. What about dump the rubbish
back into the garden and take the empty skip with you? Seems fair
to say that if the customer is stalling on paying or has indeed
moved, then they can have their rubbish back. Doesn't work like
that though does it? You could then be prosecuted for fly-tipping!
So why do skip firms not insist on payment up front? Do you feel
you get the support of the EA or local authorities?
We would like to know if this has effected you in any way and what
should be done.Your comments and stories will be included in the
next issue.
Contact Mark
on 01206-307107
or email info@nsha-uk.co.uk and lets get talking. Please also why not
take the time to add your views to our on line survey.
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For information & to book your place please
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